Recording requires a signed-in account, a working microphone and a browser that supports live audio. Read the page status first: recording and captions have separate states. Audio recording may continue even if captions stop.

Check in this order

  1. If microphone access is blocked, allow it in the browser's website permissions and your device's system settings, then retry.
  2. If no sound is captured, check microphone mute and select the correct input in Lesson settings. Use an up-to-date browser and keep the page open.
  3. If the page reports an internal pilot restriction or exhausted allowance, check your account access or usage; this is not a device fault.
  4. If captions stop, check the connection and caption status. When prompted to reconnect, pause and select Resume recording rather than opening several recording pages.

The page captures the selected microphone; it is not a computer system-audio capture tool. Sleep, network interruptions or closing the browser may leave gaps. Check recording and save status afterward to confirm what was actually retained.